FAQ

General FAQ

There are many choices out there when it comes to the water you drink. There’s tap water, bottled water, mineral water or filters that are installed on pitchers or inside refrigerators. Then there is the whole “enhanced water” category. As a result of this variety, consumers often find themselves struggling to sort through the various claims made by different water companies. As you will see, though, the answer is quite simple.

As can be seen in Tap Water Quality , tap water is contaminated across the globe. Things like endocrine disruptors, pharmaceutical drugs, rocket fuel, chromium, the list goes on and on. Think about it. Water is the universal solvent, and can dissolve just about everything given enough time.

Upon reaching the understanding that tap water is truly unsafe to drink, many jump to the conclusion that bottled water must be the solution. This may have been a viable option if bottled water contained true purified water, but it does not. Tests have shown that the majority of bottled water companies provide water extremely similar, if not equivalent in quality to tap water. Even in the case that they are cleaner than tap water, they almost never reach a point where they can be considered absolutely safe. Continuously purchasing bottled water can also be quite expensive (more information regarding costs here ). Haven’t you wondered why bottled water companies never talk about purity? The reason is that any discussion regarding the quality of their water will bring to light the fact that they are not as pure as they should be.

Many people purchase bottled water simply because they don’t know how to choose which water to drink. Here’s a way to think about it: your body is an extremely complex purification system on its own. The difference is, every bit of purification that the body does takes a toll on your overall well-being. One may drink tap water for decades and suddenly become severely ill for an unknown reason, while the reason may very well have been the body’s inability to cope with any more contaminants. Therefore, why put things into your system that you simply don’t have to? Things like nitrates, bromates, metals, inorganic chemicals, sodium, etc. The purer the water you drink, the less filtering you need to do, and the healthier you’ll be.

Thus the question should be why you shouldn’t purify water. It take out all of the impurities typically found in spring water and tap water, so you know exactly what you’re getting – pure and fresh H2O every time. Why risk your health and the health of your family? Choose purified water and don’t risk anything.

There are hundreds of companies around the world that provide water purification products, but out of them all, you will be unable to find one quite like AQUAVITA™.

Founded in 2008, we have been able to establish our diverse line of products both in Canada and abroad. Our teams have successfully designed and implemented water purification solutions in a wide range of applications. This breadth of experience provides us the ability to adhere to the needs of our clients flawlessly.

Since day one, we have been committed to providing high quality, industry-changing products and services. As a result of this quality-over-quantity philosophy, our products are fully manufactured in the United States of America and comply with the highest quality standards for water purification, setting us apart from the majority of other water purification products currently available. Our products are on-par with the latest advancements in water purification technologies, and are constantly updated to reflect the most recent research data regarding the harmful effects of tap water contamination.

AQUAVITA™ takes pride in its ability to provide custom solutions for all of its clients’ needs. Customers are in no way limited to our line of pre-designed products. Rather, we provide customized systems based on regional water analysis. From small, single stage purifiers, to large industrial systems; we’ve got you covered.

Great quality often comes at the price of unaffordability. Not at AQUAVITA™. When considering the quality of our USA-made products, our prices are unprecedented. Our products have the best value for money, while providing state-of-the-art water purification.

So why choose AQUAVITA™? For true quality, affordability, and expertise. The human body is comprised of approximately 70% water. Water is essential to almost all the processes which take place in your body. You can go months without food, but even a day without water and your health begins to deteriorate. Given the importance of water to your well-being, we believe that it only makes sense to choose the product with the highest quality, and purest water— AQUAVITA™.

The terms ‘filtration’ and ‘purification’ are often used interchangeably, while in fact, there is a significant difference.

Water filtration systems take one or two steps toward improving the quality of the water you drink, but they are just that – a first step. The primary filtering component found in most portable filtration systems are activated carbon granules. These carbon granules reduce, but don’t completely eliminate chemicals such as chlorine, VOCs (volatile organic compounds), and THMs (trihalomethanes). Some contain additional material that can kill bacteria or at least filter them out. The removal of chlorine improves the taste and smell of your water, but other impurities that are tasteless and odorless and could still be present.

Water purification, however, combines different stages of carbon filtration with other purification technologies including ion exchange and reverse osmosis. With our water purification systems, the result is 99% pure, healthy water – the purest on the market.

AQUAVITA™’s goal is to meet the needs of any and all potential clients. As a result, we provide a wide range of both water filtration systems and water purification systems:

Click here to view our selection of Countertop Water Filtration Systems.

Click here to view our selection of Under Counter Water Filtration Systems.

Click here to view our selection of Reverse Osmosis Water Purification Systems.

Click here to view our Alkaline Reverse Osmosis Water Purification System.

Learning Center FAQ

Certainly. Some Vancouver residents are of the belief that the Vancouver tap water is, as an exception, safe to drink. While it may be true that the tap water in Greater Vancouver is higher in purity that some other parts of North America, it would be a dangerous overstatement to say that it is pure enough to be drinkable. Chlorine, for instance, exists in high numbers in Vancouver’s water. Disinfectant by-products, such as trihalomethanes (THMs), also contribute greatly to the contamination of Vancouver tap water. These volatile gases are known to cause cell damage, and ultimately, cancer. Vancouver water is not immune from other conventional contaminants such as fluoride, nitrites, and arsenic either.

Therefore, the best way to guarantee safe water is to produce it in your own home. A point-of-use AQUAVITA™ water purification system is the most economical way to have unlimited amounts of pure, chemical free water at your fingertips.

Click here for more information regarding the quality of Metro Vancouver’s tap water quality.

An important distinction to be made when dealing with the issue of water purification is the one between distilled water and purified water. Technically, distillation is a form of water purification as well; but, in reality, purified water has become known as the result of water going through a specific set of filters (such as reverse osmosis).

Distillation, as you may know, is the process of evaporation water, in an attempt to separate all contaminants from the water. The evaporated water is then condensed back to liquid form, and is considered pure. While this does seem like a good idea, many newer contaminants have shown to have lower boiling points than water, meaning that they will carry on through the process with water.

The output quality of conventional water purification, though, is not dependent on the quality of the input water. For instance, when a reverse osmosis water purification system is for well water from Peru and tap water from New York City, the output will always be the same.

Thus, it is important to realize that while distillation and purification serve the same purpose, purification (through water purification systems) will provide the safer, and more efficient option.

Two important definitions in the world of water purification is those of ‘Point-of-use’ and ‘Point-of-entry’. Essentially, these are two different ways to use water purification systems. Point-of-entry systems are installed at the entry valve of a building’s water source, thus allowing purified water to be accessed at any part of the building. The alternative, point-of-use, though, is to install the water purification system right where the water is going to be consumed. Here at AQUAVITA™, we believe that point-of-use systems are the best, most economical option. The most important reasons is that because point-of-entry systems occur before the building’s interior plumbing, they cannot remove any contaminants that enter the water as a result of old and worn out piping. Moreover, given the high volume of water consumption in an entire building, it would be incredibly expensive to purify any and all water in a building. There is no reason to purify shower water, while risking water quality and spending a great deal more money. Point-of-use systems are affordable, foolproof, and easy to install.

To begin, what are minerals? Minerals are inorganic substances, like rocks, found in the earth strata, as opposed to organic substances such as plant and animal matter. Some familiar minerals are what we think of as “good minerals” – things like calcium, magnesium and potassium. There are also “not so good” minerals – at least as far as the human body is concerned – things like lead, arsenic, antimony, aluminum, barium, etc. So, we begin with the knowledge

There is considerable debate in the scientific community as to the usefulness of these inorganic minerals in the human diet. You can obtain calcium from rocks mined from the earth or it can be obtained from dairy products, fruits and vegetables. That’s calcium from an organic source. The body can absorb nutrients (like calcium) from organic sources very well. On the other hand, it is much less efficient to obtain your nutrients from inorganic sources because the body can’t absorb them as well. For instance, milk, cheese and oranges get processed very quickly, whereas a pill containing the same materials may take much longer to process

So, back to the issue of minerals in your water. Do you really need them? From the above information, you could conclude that the inorganic minerals sometimes found in water (both tap water and spring water) aren’t very useful to the body. But another question is how much of those minerals are even in the water? Not very much with respect to what the body needs. For example, let’s take a famous spring water from the French alps – it has around 35 milligrams per liter of calcium in it. The minimum recommended daily allowance for an average person is 1,000 milligrams per day. If the inorganic calcium from your spring water were able to be processed 100% efficiently by the human body (which it cannot), it would take 28.57 liters of water to get your minimum daily allowance of calcium. You could easily get this daily value from an organic source like milk, even if your drinking water contained no calcium at all. This goes for all other minerals and nutrients as well.

That is only half of the answer, because not every mineral in water in good for you. In fact, the majority of minerals found in tap water (Water Quality\Tap Water Quality) are harmful. Since there is no way to remove harmful contaminants while keeping the nutritious ones intact, we must purify them altogether. By doing this though, nothing is being lost, given that the harmful contaminants greatly outnumber the beneficial ones, and that the beneficial ones can be

There are several different ways lead can get into the water supply. The most important thing to understand is that when water leaves the treatment plant, it does not have lead in it. Once it travels through the pipes to get to your home/office is when it may appear. It may be from a lead connector pipe that connects your home pipe to the city pipe or from lead solder used in older copper plumbing. Lead can even leach into the water supply from older brass faucets and fixtures, because lead used to be used in the manufacturing process for producing brass.

Lead in tap water is such a large health problem that it cannot be stressed enough how important it is that you NEVER drink water that you suspect has lead in it. Lead and many other heavier metals do not readily leave the body. Once you ingest it, it remains in the body forever. More information can be obtained from a search titled “health hazards of lead in drinking water”.

Products FAQ

Reserve Osmosis technology encompasses the movement of pressurized water across a semi-permeable polymer membrane. The membrane is in the form of a sheet that is wrapped around a core. A mesh, which allows the cross flow of water, leaving its concentration sandwiched between each roll of the membrane. The semi-permeability characteristic of the membrane is attributed to a high concentration of pores with a diameter of 0.0001 microns. It also contains a natural negative charge that facilities the rejection of ions.

The use of the RO system needs an artificial pressure source to overcome the natural pressure that drives water, across a semi-permeable membrane, from high concentration to low concentration. With the aid of pump or city pressure, the water is continuously forced against the natural osmotic pressure gradient – from a low concentration (concentrate) to high concentration (permeate or product water). As water passes through the membrane, undissolved impurities are obstructed and left to accumulate along the membrane. Accumulation leading to complete blocking of the membranes is prevented as a result of the mesh located between each roll of membrane. The mesh assists in cross-flow movement of water carrying the concentrate (or reject) away from outer surface of the membrane to the drain.

The Reverse Osmosis process is capable of reducing dissolved in-organic minerals, metals, etc. found in the city supply, by 99%. It will also effectively remove un-dissolved particles. RO technology will prevent the passage of microorganisms that are larger than 0.0001 microns. Therefore, protozoa (e.g. cryptosporidium), bacteria, viruses and pyrogens are rejected and prevented from contaminating the RO product water. RO can also be used for brackish water treatment and reducing the water hardness.

Click here to view our selection of Reverse Osmosis Water Purification Systems.

Click here to view our Alkaline Reverse Osmosis Water Purification System.

A semipermeable membrane is a type of biological membrane that will allow certain molecules or ions to pass through it by diffusion and occasionally specialized “facilitated diffusion”, along with other types of passive transport and active transport.

The rate of passage depends on the pressure, concentration, and temperature of the molecules or solutes on either side, as well as the permeability of the membrane to each solute. Depending on the membrane and the solute, permeability may depend on solute size, solubility, and properties. How the membrane is constructed to be selective in its permeability will determine the rate and the permeability.

The diffusion of water through a selectively permeable membrane is called osmosis. This allows only certain particles to go through including water and leaving behind the solutes including salt and other contaminants.

In the process of reverse osmosis, thin film composite membranes (TFC or TFM) are used. These are semipermeable membranes manufactured principally for use in water purification systems. They are also used in chemical applications such as batteries and fuel cells. In essence, a TFC material is a molecular sieve constructed in the form of a film from two or more layered materials.

Membranes used in reverse osmosis are, in general, made out of polyamide, chosen primarily for its permeability to water and relative impermeability to various dissolved impurities including salt ions and other small molecules that cannot be filtered.

Click here to view our selection of Reverse Osmosis Water Purification Systems.

Click here to view our Alkaline Reverse Osmosis Water Purification System.

The USEPA have recognized membrane processes such as Reverse Osmosis as the “best available technology” for meeting the Safe Drinking Water Act (SDWA) regulations. As a result, Reverse Osmosis has become the water purification method of choice for drinking water in many households and businesses throughout the world. This comes as no surprise, as Reverse Osmosis is the best and most efficient method to purify polluted and undesirable water into pure and healthy water.

If your family currently buys bottled water, you will enjoy significant savings by switching to RO. Owning a Reverse Osmosis system will ensure that your family has a virtually endless supply of pure water available at your fingertips.

Click here to view our selection of Reverse Osmosis Water Purification Systems.

Click here to view our Alkaline Reverse Osmosis Water Purification System.

Not at all. The quality of the water that comes out of a Reverse Osmosis system is dependent on the quality of the filters and components. Just because a product has a label reading ‘Reverse Osmosis’ on it, does not automatically make its output water safe. Reverse Osmosis water purification systems must be approved by international associations such as The National Sanitation Foundation (NSF) and The Water Quality Association.

Here at AQUAVITA™, our products are fully certified by the aforementioned organizations. Our products are of incomparable quality, and are fully manufactured in the USA. This includes filters, housings, and all other components.

AQUAVITA™ provides a custom line of Alkaline Reverse Osmosis Water Purification Systems for those who may need to consume water with a specific pH level. The daily use of alkaline water is a controversial matter, and thus we only recommend the use of these systems to those who have been advised to do so by their physician.

Click here to view our Alkaline Reverse Osmosis Water Purification System.

By making the move to AQUAVITA™, you’ll be saving a great deal of money. Read more about how you save with water purification as opposed to purchasing bottled water here .

Because of the water’s high purity. With our water, you taste nothing but H2O. With spring waters, you get fluctuating tastes associated with the various materials found in their waters. All of the impurities found in each different spring water or tap water make up a combination of tastes. You might like one type and strongly dislike another. It’s based upon how those molecular impurities taste to your taste buds. You simply don’t have that problem with our water. It’s always clean, crisp and pure – the same taste every time.

Services/Technical Support FAQ

Yes, optional maintenance contracts are available with our entire line of products.

Extra filters are always available if you would like to purchase them in advance. However, we provide an automatic filter change reminder for our customers.

AQUAVITA™ products are protected by a limited warranty against any form of manufacturer defect or malfunction. Warranty terms and conditions are enclosed with each product.

  • If you come across any issue with the system shut off the input valve and tank valve immediately and contact us in a timely manner.
  • If you plan on being away from your home for more than 24 hours; as a pre-caution, please shut off the input valve and tank valve before leaving.
  • Never manipulate any components of the system or try to open any of the filter housings. Doing so may cause unexpected occurrences from your system and will void its warranty.

WHAT WE DO COVER…

  • If under normal use, your water purification system malfunctions due to a component- related problem, we will, at our discretion, repair or replace the unit. Ultimately, it is our responsibility to ensure your system is back to working condition.

WHAT WE DO NOT COVER…

AQUAVITA™ will not provide warranty services if any of the following occur:

  • Any kind of filter change is performed by anyone other than our certified technicians.
  • The product has been opened, modified, or manipulated by anyone other than our certified technicians.
  • Proper invoice given to client is not provided at the time of the warranty claim.
  • There is damage to consumable items such as filters and membranes.

Purchasing/Ordering FAQ

Pre-designed Systems: Upon selecting the system that meets your needs, send us your information using the ‘Order’ button underneath each product. We will then provide you with a quote, as well as any further information that may be necessary promptly after your inquiry.

Customized Systems: Send us as much information as you can regarding your regional water quality alongside your specific needs using the ‘Request’ button on the Custom Solutions (Company\Custom Solutions) page. A member of our technical team will contact you as soon as possible to discuss the next steps and to set up an appointment for a free consultation and quoting.

For information on how to become a partner, please consult the International Opportunities page.

Yes. We will ship systems anywhere across the United States and Canada.

The system comes with complete installation and instruction manual along with the necessary qualifications of an installer. We will also provide any extra information required via phone/email to ensure your installation, quality control, and verification is completed properly.

Of course. The system creates enough pressure to feed purified water to your fridge, so that you can access purified water and crystallized ice cubes directly from your refrigerator.

Yes. It can be connected to your water dispenser, eliminating the need to purchase and carry heavy water supplies altogether.

1. PRESSURE: The greater the water pressure, the better the quantity and quality of the water produced. Water pressure of 60 psi is ideal.

 

2. TEMPERATURE: 76 °F is the ideal water temperature for water purification systems. 40 °F water will cause the production of water to fall to half of that of 76 °F. The maximum water temperature recommended is 85 °F.

 

3. TOTAL DISSOLVED SOLIDS (TDS). The higher the amount of dissolved contaminants in the water, the lower the quantity of water produced. A high level of TDS can be compensated with additional water pressure.

 

4. MEMBRANE. Different membranes have different characteristics based on prices and quality. Some produce more water than others; some have better contaminant rejection capabilities; some have greater resistance to chemical abrasion for longer life. AQUAVITA™ systems come with the best quality membranes manufactured in USA to combine the best of these characteristics and are considered the finest membranes in the world.

 

The two or three pre-filter cartridges should be replaced every 6 months. Post-filter cartridge needs to be replaced every 12 months. If these filters are replaced on time, the membrane should be replaced every 2 years. Failure to replace pre-filter cartridges every 6 months may allow chlorine to destroy the membrane and will affect not only the quality of the output water but will cause the need to replace the membrane earlier than its scheduled time. In other words, on-time replacement of the pre-filters is essential to the lifespan of both the membrane and the entire system.

Customers need not worry about the filter change schedule, given that we provide an automatic filer change reminder for our customers.