FAQ

General FAQ

Why purify water?

Click here to read about how vital water purification really is.

Why AQUAVITA™?

There are hundreds of companies around the world that provide water purification products, but out of them all, you will be unable to find one quite like AQUAVITA™.

Founded in 2008, we have been able to establish our diverse line of products both in Canada and abroad. Our teams have successfully designed and implemented water purification solutions in a wide range of applications. This breadth of experience provides us the ability to adhere to the needs of our clients flawlessly.

So why choose AQUAVITA™? For true quality, affordability, and expertise. The human body is comprised of approximately 70% water. Water is essential to almost all the processes which take place in your body. You can go months without food, but even a day without water and your health begins to deteriorate. Given the importance of water to your well-being, we believe that it only makes sense to choose the product with the highest quality, and purest water— AQUAVITA™.

Learn more about AQUAVITA™ and our philosophy here.

What is the difference between water filtration and water purification?

Learn more about the various methods of water treatment here.

Does AQUAVITA™ have water filtration systems or water purification systems?

AQUAVITA™’s goal is to meet the needs of any and all potential clients. As a result, we provide a wide range of both water filtration systems and water purification systems:

Click here to view our selection of Countertop Water Filtration Systems.

Click here to view our selection of Under Counter Water Filtration Systems.

Click here to view our selection of Reverse Osmosis Water Purification Systems.

Click here to view our Alkaline Reverse Osmosis Water Purification System.

Do I need a water purification system in the Metro Vancouver area?

Certainly. Some Vancouver residents are of the belief that the Vancouver tap water is, as an exception, safe to drink. While it may be true that the tap water in Greater Vancouver is higher in purity that some other parts of North America, it would be a dangerous overstatement to say that it is pure enough to be drinkable. Chlorine, for instance, exists in high numbers in Vancouver’s water. Disinfectant by-products, such as trihalomethanes (THMs), also contribute greatly to the contamination of Vancouver tap water. These volatile gases are known to cause cell damage, and ultimately, cancer. Vancouver water is not immune from other conventional contaminants such as fluoride, nitrites, and arsenic either.

Therefore, the best way to guarantee safe water is to produce it in your own home. A point-of-use AQUAVITA™ water purification system is the most economical way to have unlimited amounts of pure, chemical free water at your fingertips.

Click here for more information regarding the quality of Metro Vancouver’s tap water quality.

Learning Center FAQ

Do I need a water purification system in the Metro Vancouver area?

Certainly. Some Vancouver residents are of the belief that the Vancouver tap water is, as an exception, safe to drink. While it may be true that the tap water in Greater Vancouver is higher in purity that some other parts of North America, it would be a dangerous overstatement to say that it is pure enough to be drinkable. Chlorine, for instance, exists in high numbers in Vancouver’s water. Disinfectant by-products, such as trihalomethanes (THMs), also contribute greatly to the contamination of Vancouver tap water. These volatile gases are known to cause cell damage, and ultimately, cancer. Vancouver water is not immune from other conventional contaminants such as fluoride, nitrites, and arsenic either.

Therefore, the best way to guarantee safe water is to produce it in your own home. A point-of-use AQUAVITA™ water purification system is the most economical way to have unlimited amounts of pure, chemical free water at your fingertips.

Click here for more information regarding the quality of Metro Vancouver’s tap water quality.

What is the difference between distilled water and purified water?

Learn more about the difference between "distilled" and "purified" water by scrolling down on this page.

What is the difference between point-of-use water purification systems and point-of-entry water purification systems?

Learn more about the difference between "point-of-use" and "point-of-entry" by scrolling down on this page.

Do I need minerals in my drinking water?

To begin, what are minerals? Minerals are inorganic substances, like rocks, found in the earth strata, as opposed to organic substances such as plant and animal matter. Some familiar minerals are what we think of as "good minerals" – things like calcium, magnesium and potassium. There are also “not so good” minerals – at least as far as the human body is concerned – things like lead, arsenic, antimony, aluminum, barium, etc. So, we begin with the knowledge.

There is considerable debate in the scientific community as to the usefulness of these inorganic minerals in the human diet. You can obtain calcium from rocks mined from the earth or it can be obtained from dairy products, fruits and vegetables. That’s calcium from an organic source. The body can absorb nutrients (like calcium) from organic sources very well. On the other hand, it is much less efficient to obtain your nutrients from inorganic sources because the body can’t absorb them as well. For instance, milk, cheese and oranges get processed very quickly, whereas a pill containing the same materials may take much longer to process.

So, back to the issue of minerals in your water. Do you really need them? From the above information, you could conclude that the inorganic minerals sometimes found in water (both tap water and spring water) aren’t very useful to the body. But another question is how much of those minerals are even in the water? Not very much with respect to what the body needs. For example, let’s take a famous spring water from the French alps – it has around 35 milligrams per liter of calcium in it. The minimum recommended daily allowance for an average person is 1,000 milligrams per day. If the inorganic calcium from your spring water were able to be processed 100% efficiently by the human body (which it cannot), it would take 28.57 liters of water to get your minimum daily allowance of calcium. You could easily get this daily value from an organic source like milk, even if your drinking water contained no calcium at all. This goes for all other minerals and nutrients as well.

That is only half of the answer, because not every mineral in water in good for you. In fact, the majority of minerals found in tap water (Water QualityTap Water Quality) are harmful. Since there is no way to remove harmful contaminants while keeping the nutritious ones intact, we must purify them altogether. By doing this though, nothing is being lost, given that the harmful contaminants greatly outnumber the beneficial ones, and that the beneficial ones can be.

Should I be worried about lead in my tap water?

There are several different ways lead can get into the water supply. The most important thing to understand is that when water leaves the treatment plant, it does not have lead in it. Once it travels through the pipes to get to your home/office is when it may appear. It may be from a lead connector pipe that connects your home pipe to the city pipe or from lead solder used in older copper plumbing. Lead can even leach into the water supply from older brass faucets and fixtures, because lead used to be used in the manufacturing process for producing brass.

Lead in tap water is such a large health problem that it cannot be stressed enough how important it is that you NEVER drink water that you suspect has lead in it. Lead and many other heavier metals do not readily leave the body. Once you ingest it, it remains in the body forever. More information can be obtained from a search titled “health hazards of lead in drinking water”.

Products FAQ

What is Reverse Osmosis?

Learn more about Reverse Osmosis technology here.

Click here to view our selection of Reverse Osmosis Water Purification Systems.

Click here to view our Alkaline Reverse Osmosis Water Purification System.

What is the RO membrane?

A semipermeable membrane is a type of biological membrane that will allow certain molecules or ions to pass through it by diffusion and occasionally specialized "facilitated diffusion", along with other types of passive transport and active transport.

The rate of passage depends on the pressure, concentration, and temperature of the molecules or solutes on either side, as well as the permeability of the membrane to each solute. Depending on the membrane and the solute, permeability may depend on solute size, solubility, and properties. How the membrane is constructed to be selective in its permeability will determine the rate and the permeability.

The diffusion of water through a selectively permeable membrane is called osmosis. This allows only certain particles to go through including water and leaving behind the solutes including salt and other contaminants.

In the process of reverse osmosis, thin film composite membranes (TFC or TFM) are used. These are semipermeable membranes manufactured principally for use in water purification systems. They are also used in chemical applications such as batteries and fuel cells. In essence, a TFC material is a molecular sieve constructed in the form of a film from two or more layered materials.

Membranes used in reverse osmosis are, in general, made out of polyamide, chosen primarily for its permeability to water and relative impermeability to various dissolved impurities including salt ions and other small molecules that cannot be filtered.

Click here to view our selection of Reverse Osmosis Water Purification Systems.

Click here to view our Alkaline Reverse Osmosis Water Purification System.

Why is Reverse Osmosis the best treatment method?

The USEPA have recognized membrane processes such as Reverse Osmosis as the "best available technology" for meeting the Safe Drinking Water Act (SDWA) regulations. As a result, Reverse Osmosis has become the water purification method of choice for drinking water in many households and businesses throughout the world. This comes as no surprise, as Reverse Osmosis is the best and most efficient method to purify polluted and undesirable water into pure and healthy water.

If your family currently buys bottled water, you will enjoy significant savings by switching to RO. Owning a Reverse Osmosis system will ensure that your family has a virtually endless supply of pure water available at your fingertips.

Click here to view our selection of Reverse Osmosis Water Purification Systems.

Click here to view our Alkaline Reverse Osmosis Water Purification System.

What contaminants does Reverse Osmosis remove?

Is the quality of all Reverse Osmosis Systems the same?

Not at all. The quality of the water that comes out of a Reverse Osmosis system is dependent on the quality of the filters and components. Just because a product has a label reading ‘Reverse Osmosis’ on it, does not automatically make its output water safe. Reverse Osmosis water purification systems must be approved by international associations such as The National Sanitation Foundation (NSF) and The Water Quality Association.

Here at AQUAVITA™, our products are fully certified by the aforementioned organizations. Our products are of incomparable quality, and are fully manufactured in the USA. This includes filters, housings, and all other components.

Does AQUAVITA™ provide Alkaline Reverse Osmosis Systems?

Absolutely! Click here to view our Alkaline Reverse Osmosis Water Purification System.

Do I save using AQUAVITA™ Water Purification Systems?

By making the move to AQUAVITA™, you’ll be saving a great deal. Read more about how you save with water purification as opposed to purchasing bottled water here .

Why does AQUAVITA™ water taste better than spring water or tap water?

Because of the water’s high purity. With our water, you taste nothing but H2O. With spring waters, you get fluctuating tastes associated with the various materials found in their waters. All of the impurities found in each different spring water or tap water make up a combination of tastes. You might like one type and strongly dislike another. It’s based upon how those molecular impurities taste to your taste buds. You simply don’t have that problem with our water. It’s always clean, crisp and pure – the same taste every time.

Services/Technical Support FAQ

Can I get a maintenance contract when I buy the system?

Yes, optional maintenance contracts are available with our entire line of products.

Can I buy extra filter supplies for my system?

Extra filters are always available if you would like to purchase them in advance. However, we provide an automatic filter change reminder for our customers.

What is the warranty and technical support for AQUAVITA™ systems?

AQUAVITA™ products are protected by a limited warranty against any form of manufacturer defect or malfunction. Warranty terms and conditions are enclosed with each product.

What are the warranty policies and procedures of AQUAVITA™ Water Purification Systems?

Learn more about warranty procedures and policies here.

Purchasing/Ordering FAQ

How can I order?

Pre-designed Systems: Upon selecting the system that meets your needs, send us your information using the ‘Order’ button underneath each product. We will then provide you with a quote, as well as any further information that may be necessary promptly after your inquiry.

Customized Systems: Send us as much information as you can regarding your regional water quality alongside your specific needs using the ‘Request’ button on the Custom Solutions (CompanyCustom Solutions) page. A member of our technical team will contact you as soon as possible to discuss the next steps and to set up an appointment for a free consultation and quoting.

How can I become an international AQUAVITA™ partner?

For information on how to become a partner, please consult the International Opportunities page.

Do you ship systems anywhere in CANADA and USA?

Yes. We will ship systems anywhere across the United States and Canada.

How do I get my system installed if you do not have a certified installer in my city?

The system comes with complete installation and instruction manual along with the necessary qualifications of an installer. We will also provide any extra information required via phone/email to ensure your installation, quality control, and verification is completed properly.

Can the AQUAVITA™ system be connected to my fridge?

Of course. The system creates enough pressure to feed purified water to your fridge, so that you can access purified water and crystallized ice cubes directly from your refrigerator.

Can the AQUAVITA™ system be connected to my water dispenser?

Yes. It can be connected to your water dispenser, eliminating the need to purchase and carry heavy water supplies altogether.

What factors affect the quantity and the quality of the output water?

PRESSURE: The greater the water pressure, the better the quantity and quality of the water produced. Water pressure of 60 psi is ideal.

TEMPERATURE: 76 °F is the ideal water temperature for water purification systems. 40 °F water will cause the production of water to fall to half of that of 76 °F. The maximum water temperature recommended is 85 °F.

TOTAL DISSOLVED SOLIDS (TDS). The higher the amount of dissolved contaminants in the water, the lower the quantity of water produced. A high level of TDS can be compensated with additional water pressure.

MEMBRANE. Different membranes have different characteristics based on prices and quality. Some produce more water than others; some have better contaminant rejection capabilities; some have greater resistance to chemical abrasion for longer life. AQUAVITA™ systems come with the best quality membranes manufactured in USA to combine the best of these characteristics and are considered the finest membranes in the world.

What is the filter change and maintenance schedule for the AQUAVITA™ Systems?

The following applies to standard RO Home/Office water purification units. Please confirm the exact filter change schedule of your system with your AQUAVITA™ representative.

The two or three pre-filter cartridges should be replaced every 6 months. Post-filter cartridge needs to be replaced every 12 months. If these filters are replaced on time, the membrane should be replaced every 2 years. Failure to replace pre-filter cartridges every 6 months may allow chlorine to destroy the membrane and will affect not only the quality of the output water but will cause the need to replace the membrane earlier than its scheduled time. In other words, on-time replacement of the pre-filters is essential to the lifespan of both the membrane and the entire system.

Customers need not worry about the filter change schedule, given that we provide an automatic filer change reminder for our customers.